SHIPPING POLICY

Please review the delivery information below before ordering from AnimeCrazy.

SHIPPING DESTINATIONS

We accept orders for destinations supported by our current checkout configuration.

If checkout does not offer a shipping option for your address, contact us before ordering. International delivery is available only where a supported shipping service is offered.

ORDER PROCESSING

In-stock orders are normally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays observed at the dispatch location.

Processing time is separate from carrier transit time. Preorders, personalised products and special-order items follow any additional conditions stated on the product page.

ESTIMATED DELIVERY

For supported standard shipping services, the estimated transit time is 5–10 business days after dispatch.

This is an estimate, not a guaranteed arrival date. Your destination and selected service may have a different estimate shown at checkout.

Carrier disruption, peak periods, weather, customs inspections and address issues may cause delays. Contact us before purchasing for a time-sensitive occasion.

SHIPPING CHARGES

Available shipping methods and charges are displayed at checkout before payment.

Free shipping applies only when an active offer expressly states its eligibility conditions. No general free-shipping promise is made by this policy.

TRACKING

Where the selected delivery service includes tracking, we will provide tracking information through the available shipping notification or order-status service.

Tracking may take time to update after a label is created. A created label does not necessarily mean the carrier has received the parcel.

Some services may not include detailed tracking.

DELIVERY ADDRESS

Check the recipient name, full address, postal code and contact information before submitting your order.

If you notice an error, contact us promptly. Address changes may not be possible after preparation or dispatch. Any additional shipping charge must be explained and agreed where required by law.

SPLIT SHIPMENTS

If an order requires separate shipments, we will provide available information about the arrangement. Any additional charge requires appropriate disclosure and agreement.

CUSTOMS, DUTIES AND IMPORT TAXES

For cross-border orders, customs clearance and destination charges may apply.

Review whether taxes or duties are included in checkout. Charges not collected at checkout may be assessed by local authorities or the carrier. Their allocation depends on the disclosed shipping terms and applicable law.

We do not guarantee customs-clearance times.

DELAYS OR MISSING PARCELS

If your parcel appears delayed, review the tracking information and contact us with your order number.

If tracking shows delivery but you cannot locate the parcel, check the delivery address, safe places and any authorised recipient, then contact us promptly so we can investigate.

A carrier status alone does not determine or remove any responsibility we have under applicable law.

DAMAGED PARCELS

Keep the item, outer parcel, shipping label and packing materials if delivery damage is suspected.

Please report visible damage within 48 hours where reasonably possible and ask us how to provide photographs securely. This request does not limit statutory rights or claims for hidden defects.

UNDELIVERABLE OR RETURNED PARCELS

Contact us if a parcel is returned because of an incomplete address, missed collection or another delivery issue.

Any reshipment charge, refund deduction or alternative arrangement will be explained and applied only where permitted by law.

CONTACT

For shipping assistance, use our Contact Us page or email [SUPPORT EMAIL]. Include your order number, but do not send payment credentials.