RETURN AND REFUND POLICY

At AnimeCrazy, we want you to make informed purchases and enjoy your collection. Please read this policy before requesting a return, exchange or refund.

RETURN REQUEST WINDOW

You may request a change-of-mind return within 14 calendar days after your order is delivered.

To be eligible, the item must be unused, unopened, unassembled and in its original condition, with its original packaging, protective inserts, tags and included accessories. Proof of purchase is required.

These eligibility conditions do not limit your statutory rights for faulty, damaged, incorrect or misdescribed goods.

HOW TO REQUEST A RETURN

Contact us at [SUPPORT EMAIL] or through our Contact Us page. Include:

• Your order number.
• The name and email used for the order.
• The item you would like to return.
• The reason for your request.
• Photographs, where relevant to damage or an incorrect item.

Please obtain return approval and the correct return address before sending anything. Our business address is not necessarily the return address.

Unauthorised returns may take longer to identify and process. This does not remove any rights available under applicable law.

DAMAGED, FAULTY OR INCORRECT ITEMS

Inspect your order when it arrives. If an item is damaged, faulty, incomplete or incorrect, contact us promptly.

For visible transit damage, please report it within 48 hours where reasonably possible and retain the product, parcel, shipping label and protective packaging. This reporting request does not restrict statutory rights or claims relating to hidden defects.

We will review the issue and arrange an appropriate remedy in accordance with applicable law. Please do not repair, modify or dispose of the item before contacting us.

COLLECTIBLE PACKAGING

If packaging condition is important to you, contact us before ordering and review the product description.

Minor outer shipping-carton wear does not necessarily mean the product is damaged. However, materially damaged retail packaging, missing packaging or an item that does not match its description will be assessed according to the listing and applicable consumer law.

RETURN SHIPPING COSTS

For an approved change-of-mind return, the customer is responsible for return postage.

For a verified wrong, faulty or damaged item, AnimeCrazy will arrange or reimburse reasonable return shipping costs as agreed in advance.

Use suitable protective packaging. A tracked service is recommended for customer-arranged returns. Responsibility for loss or damage in transit is determined by the return arrangements and applicable law.

EXCLUSIONS

Change-of-mind returns may not be available for:

• Personalised or made-to-order items.
• Digital products once supplied, where applicable law permits.
• Gift cards, except where required by law.
• Sealed hygiene-sensitive goods after their seal has been removed.
• Items damaged through misuse, unauthorised modification or improper handling.

Any item-specific restriction must be disclosed before purchase. Sale items are not automatically excluded from statutory remedies.

EXCHANGES

Exchanges depend on stock availability. Contact us before returning an item for exchange. Any price difference or shipping charge will be explained before you agree to proceed.

REFUNDS

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be processed within 5–10 business days to the original payment method. Your bank or payment provider may require additional time to post the refund.

Original delivery charges are refunded where required by law or otherwise agreed. We do not charge a restocking fee.

Where applicable law requires a faster refund or a different remedy, that requirement takes priority.

CANCELLATIONS

Contact us as soon as possible if you wish to cancel. Cancellation may be possible before dispatch, but a request is not confirmation that an order has been cancelled.

If the order has already been dispatched, the applicable return process will normally apply, subject to your statutory rights.

CONTACT

Email: [SUPPORT EMAIL]
You may also use the Contact Us page on our website.

Nothing in this policy excludes or limits mandatory consumer rights.